Contact us

Send us an e-mail to servicing@alternativebridging.co.uk at any time and we’ll aim to respond to you as soon as we can. We can answer most queries quickly and usually always within 3 working days. When we can’t get back to you within our standard timeline (e.g for more complex queries) we’ll let you know the timeline we’ll work to.

Alternatively our phone lines are open from Monday – Friday between 9.00am and 5.00pm. You can call us on 0208 349 5190.

Additional support

Supporting You Through Challenging Circumstances

We understand that lives can be challenging and that anyone can face circumstances that will benefit from individually tailored help and support.

Click on the links to see how we can help and for links to independent help and support.

Bereavement

At Alternative Bridging Corporation we want our customers to know that we are here for them. Should bereavement occur or if bereavement has led you to being unable to effectively manage your account, please advise us as soon as you can, so we can support you.

Should you require any additional guidance or support with regards to bereavement, the following are useful links and may help you:

UK Government – for registering a death or applying for probate – www.gov.uk
Moneyhelper – free and impartial advice 0800 138 777
Citizens Advice – 0800 114 8848
The Samaritans – support if you are having a difficult time, struggling with your mental health or are having suicidal thoughts – 116 123jo@samaritans.com
CRUSE – Bereavement support – www.cruse.org.uk

Financial abuse

Financial abuse is when someone takes control over another persons ability to manage their finances. This abuse may be the intention to take advantage of the individual, to reduce their independence or to make them reliant on the abuser.

Financial abuse is most common in close personal relationships such as your spouse, partner or family member.

Examples of financial abuse could be things like:
– Being made to put all bills in your name
– Being made to give over your salary to another person
– Being made to take out credit or loans in your name
– Being prevented from spending on food or other essentials
UK Finance have a guide on the topic of which can be reached here:
https://www.htb.co.uk/htbcontent/uploads/2023/01/UK_Finance_Its_Your_Money_Leaflet.pdf

Financial difficulties

Circumstances change and this can mean that sometimes people struggle financially. If this happens to you and this affects your Alternative Bridging loan, we ask you to get in contact with us as soon as you can to discuss your options.

Our phone line 0208 349 5190 is open from Monday – Friday between 9.00am and 5.00pm, or alternatively drop us a line on servicing@alternativebridging.co.uk if this is better for you.

Should you require additional guidance of support with regards to financial difficulties the following are useful independent organisations to support you:

Moneyhelper – free and impartial advice 0800 138 777
Citizens Advice – 0800 114 8848 www.citizensadvice.org.uk
The Samaritans – support if you are having a difficult time, struggling with your mental health or are having suicidal thoughts – 116 123jo@samaritans.com
National Debtline – 0808 808 4000
Shelter – 0808 800 444 www.shelter.org.uk

Forms and useful documents

Click on the links to access a number of useful forms and documents

Income and Expenditure Form

Download

Third Party Authority

Download

Complaints procedure

We are committed to providing the highest standard of customer service to all of our customers.

Should we not meet the standards we set out to achieve, we want to hear from you. In the first instance please raise your concern with the person or department you are dealing/or have been dealing with. If you aren’t satisfied with the response or action taken you can make a formal complaint by contacting:

Alternative Bridging Corporation
2 Imperial Place,
Maxwell Road, Borehamwood
Hertfordshire, WD6 1JN

Or e-mail us at complaints@alternativebridging.com

Please provide your:
– Name and address
– ABC account number
– Preferred contact details
– Background to your complaint
– How you want your complaint to be resolved

Resolving your complaint

We will do our best to resolve your complaint as quickly as we can.

When we cannot resolve your complaint within 3 days of receipt, we will provide you with an acknowledgement of your complaint within 5 working days. We will then aim to resolve your complaint as soon as possible and if not resolved within 4 weeks an update will be provided. Should the complaint take longer to resolve we will ensure you receive a final response letter within 8 weeks of receiving your complaint.

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